Terms and Conditions


The following Terms & Conditions govern the Lulu Money Services offered by Lulu International Exchange L.L.C (Lulu Exchange, we, us, our, ours, including all grammatical variations) in the territory of United Arab Emirates for residents of the country. The General Terms & Conditions for the in-branch services (Branch Services) (“General T&C’s”) with Lulu Exchange read and accepted at Branch outlet as part of registration process will continue to be applicable except only where such Other Terms & Conditions are in conflict with these Terms & Conditions (“T&Cs”), in which case this T&C shall prevail.

Account:     Means the Lulu Money Account created by You on the Lulu Money mobile app in order to avail the Lulu Money Services

Alerts:     Means the customized alert messages LuLu sent to the Customer’s mobile phone number provided to LuLu and appearing on LuLu’s records.

Application:     Means an application the Customer accessed to avail services offered by LuLu Money App.

Business Day:     Means a day on which LuLu is open for business in United Arab Emirates.

Device:     Means whether a mobile phone, tablet, computer, laptop or any other device used to process a Transaction on the Lulu Money app.

Instructions:     Means the electronic instructions the Customer initiated remotely and electronically transmitted via mobile phone to LuLu.

LuLu Exchange:     Means LuLu International Exchange L.L.C and its branches, successors and legal assigns.

LuLu Money:     Means Lulu Exchange website and mobile application made available on iOS app store and Android play store to be downloaded for the provision of Lulu Exchange’s Services, transactions details, initiating funds transfer instructions and other services as may be made available to You by Lulu Exchange from time to time in each case through customer owned Device.

Lulu Money Services:     Means the money remittance services available online on Lulu Money

One Time Password:     Means the 6-digit number sent to the Customer’s mobile phone number in order to register and continue using the LuLu Money Mobile APP Services for security purposes.

Payment Gateway:     Means a service provided by an e-commerce application/ payment service provider that authorizes credit and/or debit card or direct payments processing for electronic businesses. Lulu Money utilizes the services of, but not limited to, Central Bank Payment Gateway, Etisalat Payment Gateway and Mastercard Payment Gateway

Push Notifications:     Means the customized messages Lulu Exchange sends due to specific events and/or transactions relating to Your Account such as push notifications, notices, products, updates, general greetings

Remittances:     Means fund transfers from the Customer’s Account to any account maintained with another Bank.

Security Codes:     Means all passwords, activation keys and other codes as may be prescribed by LuLu from time to time.

Security Tools:     Means the Customer’s User ID, Password, One Time Pin, and any other means of security LuLu accredited from time to time to allow the Customer to get access to the LuLu Money Mobile APP Services.

Transactions:     Means any instructions initiated by You, using Your Account on Lulu Money

Website:     Means Lulu Exchange’s website, www.luluexchange.com and www.lulumoney.com

You or Your:     Including all grammatical variations means an individual who maintains an Account and is authorized to conduct Transactions via Lulu Money Services

Words importing only the singular shall include the plural and vice versa

      1. The words importing any gender shall include all genders, words importing person shall include a sole proprietor, partnership, firm, company, corporation or other legal person.
      2. Words and text not defined in the Lulu Money Terms and Conditions shall have the meaning as defined under the General T&C’s.

The LuLu Money Mobile APP Services will only be available for Device running either on Apple or Android operating systems and data connections which meet the required specifications and configurations. The Customer agrees to procure and maintain a mobile phone and data connection which meets these requirements at his own expense.

      1. The guidance on the operation of the LuLu Money Mobile APP Services will be made available to the Customer. The Customer must follow all relevant guidance whenever he operates the LuLu Money Mobile APP Services. In case there are changes to the way the Customer should operate the LuLu Money Mobile APP Services, LuLu will notify the Customer about the changes.
      2. LuLu may post all Alerts and Triggers on its Website and it is the Customer’s responsibility to check any updates or changes LuLu     may do. The Customer accepts that in the future, LuLu may send Alerts and Triggers through additional modes of communication and     from time to time, add, delete, and/or modify the Triggers based on the Customer’s requests.
      3. The LuLu Money Mobile APP Services will be available 7 days a week, 24 hours a day but there is no warranty that the same will be available at all times. Instructions received after LuLu’s normal working hours will be processed on the next Business Day. You agrees that LuLu shall be entitled at any time, at its sole discretion and without prior notice, to temporarily suspend the operation of the LuLu Money Mobile APP Services for updates, maintenance and upgrading purposes without any liability from its end.

By registering on, accessing, browsing, downloading, creating the Account or using the Lulu Money for any general purpose or for the specific purpose of availing any Lulu Money Services, You agree to be bound by these terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each Lulu Money Services (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to any additional or modified service-specific terms and conditions in relation to any Lulu Money Service or any future service that may be offered by Lulu Exchange on Lulu Money. By registering on, accessing, browsing, downloading, creating the Account or using (as applicable) the Lulu Money or availing any Lulu Money Services, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the Lulu Money and immediately terminate Your availing the Lulu Money Services by deleting or deactivating the Account. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 21 years of age and an individual user of the Lulu Money and Lulu Exchange. All services are rendered by Lulu Exchange through the Lulu Money under the brand name “Lulu Exchange” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, Lulu Exchange, regarding Your use of Lulu Exchange’s digital services (which includes but may not be limited to money remittance services), any services which may be added on the Lulu Money and which will henceforth be a Lulu Money Service, from time to time. The Lulu Money Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, Lulu Exchange grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the Lulu Money and/or avail the Lulu Money Services

The Lulu Money Services are not available to persons under the age of 21 years or to anyone previously suspended or removed by Lulu Exchange from availing the Lulu Exchange Services or accessing Lulu Money. Further, the Lulu Money is not available for corporates, business houses or any other entity other than a natural person. The Lulu Money is not for the purposes of routing any corporate or business transactions. By accepting the T&Cs or by otherwise using the Lulu Money Services on the Lulu Money Mobile App, You represent that You are at least 21 years of age and have not been previously suspended by Lulu Exchange, or disqualified for any other reason, from availing the Lulu Money Services or using the Lulu Money and that you are a natural person intending to use the Lulu Money solely in capacity as a natural person and on your own behalf and that You will not route any corporate or business transactions from the Lulu Money Mobile App. In addition, You represent and warrant that You have the right, authority and capacity to enter into an agreement and to abide by all the T&Cs as part of Your agreement with Lulu Exchange. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Lulu Exchange reserves the right to suspend or permanently prevent You from availing Lulu Money Services or using the Lulu Money Mobile App

    1. LuLu will issue the Security Codes for the access on the LuLu Money Mobile APP Services. LuLu may also issue separate requirements, restrictions, instructions, activation and access procedures, or any additional conditions pertaining to the access and use of the LuLu Money Mobile APP Services, the Software, the Security Codes, and the transmission of Instructions (“Procedures”). You agrees and undertakes to be bound by and to comply with all of the     Procedures that LuLu may issue from time to time.
    2. You must secure the Software and the Security Codes installed on the Customer’s mobile phone with a password. All such passwords and the Security Codes must be kept strictly confidential and must not be disclosed to anyone else.
    3. You must not permit any person to access his mobile phone in such a manner that he may access the Software, Security Codes or the LuLu Money Mobile APP Service.
    4. In the event that the Customer lost possession or control of his mobile phone in which the Software and/or the Security Codes are installed, the Customer must immediately notify and instruct LuLu to revoke the Security Codes.
    5. Until and unless the Customer notifies LuLu, in accordance with Clause 3.4, all Instructions received by LuLu which are associated with the Customer’s Security Code shall be deemed correct, valid and issued by the Customer. LuLu shall be entitled to rely on such Instructions, whether they actually originated from the Customer or purportedly originated from the Customer. You accepts that all erroneous or inadvertent messages received and processed are his responsibility.
    6. You agrees to indemnify LuLu against any and all liabilities, losses, claims and damages arising as a result of Customer’s negligence, breach or non-compliance with the provisions of these Terms and Conditions or as a result of the Customer losing his mobile phone and/or Security Codes.   

You shall always comply with the following and hereby agree

  1. Not to use Lulu Money for any purpose other than to access Your own Account, perform Transactions using the Lulu Money Services
  2. Not to permit or enable any person to access the Software, or leave his mobile phone unattended in such a manner as to enable others to     access the Software.
  3. Not to reproduce, modify or reverse engineer, modify, decompile the Software or permit any other person to do so.   
  4. Not to permit any person to access the Security or Activation Codes or otherwise enable any person to download a copy of the Software.   
  5. Acknowledge that the LuLu Money Mobile APP Services and all associated software are either owned, proprietary or licensed to Lulu Exchange.

By accessing or using Lulu Money or by availing Lulu Money Services, You agree not to:

    1. violate the T&Cs
    2. impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, perform any fraudulent activity or otherwise avail Lulu Money Services with what we reasonably believe to be potentially fraudulent funds
    3. use or access Lulu Money or any Lulu Money Service, to facilitate or support any act or omission by any party, that violates these T&Cs or any laws in any jurisdiction, including but not limited to rules and regulations relating to anti-money laundering, Notice 2922/2008, Federal law no (20) of 1972 , The standards for the Regulations Regarding licensing and Monitoring of Exchange business and any subsequent amendments thereto, illegal gambling activities, fraud, or funding of terrorist organizations, etc
    4. infringe our or any third party’s intellectual property rights, rights of publicity or privacy
    5. intentionally interfere with or damage operation of the Lulu Money Services or Lulu Money or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features
    6. provide false, inaccurate or misleading information
    7. avail Lulu Money Services with what Lulu Exchange reasonably believes to be potentially fraudulent funds
    8. use the Lulu Money Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Lulu Exchange, a third party or You
    9. use the Lulu Money Services in a manner that Lulu Exchange or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules

    1. Unless applicable law in the destination country requires otherwise, You will bear all fees for the money transfer. In certain cases, payment of a money transfer may be subject to local taxes and service charges. The beneficiary may incur additional fees for receiving funds sent by You. Transfers should be sent to a local (beneficiary) bank account, otherwise the receiving institution may convert the funds at its own exchange rate or reject the Transaction. The beneficiary’s agreement with its account provider/bank governs the account and determines their rights, liability, fees, funds availability and account limitations. In the event of an inconsistency between the account number (including mobile phone numbers for mobile accounts) and name of the beneficiary, the transfer will be credited to the account number provided by You. Lulu Exchange accepts no responsibility towards You nor to any account holder for any fees, exchange rates used for conversion to non-local currency, acts or omissions of the destination or intermediary financial service providers
    2. Money transfer payments will normally be made in the currency of the origin country. All currency is converted at Lulu Exchange’s then current rate of exchange. Lulu Exchange calculates its rate of exchange based on commercially available interbank rates plus a margin. Most rates of exchange are adjusted several times daily in line with the relevant closing rate of financial markets globally

The availability and proper functioning of the Lulu Money Services are dependent on many variable circumstances, including location, mobile network availability, Payment Gateway and signal strength, proper functioning of hardware, software and the Device, and Lulu Exchange shall not be liable for any loss or damage that may result directly or indirectly from any unavailability or improper functioning of the Lulu Money Service for any reason

Lulu Exchange assume no liability whatsoever for any monetary or other damage suffered by the user on account of:

    1. The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or services in connection thereto; and/ or
    2. Any interruption or errors in the operation of the Payment Gateway
    1. You agree to indemnify and compensate Lulu Exchange for any damages, losses, expenses or liabilities Lulu Exchange incurred as a result of Your breach of these T&C’s, in particular the above instance specified under Clause 10
    2. You understand that in the event of loss of Your Device and/or SIM Card or when others get possession of it, it can be misused. Accordingly, You agree to indemnify Lulu Exchange for any such misuse arising out of the same. You shall not hold Lulu Exchange responsible for any losses he may incur arising from it
    3. If You open additional Accounts or subscribe to any of Lulu Exchange’s or its affiliates’ products, services and Lulu Exchange extends the Lulu Money Services to such Accounts, products or services and You opt to apply for the services, then the T&C’s of respective product or services shall automatically apply to such further use of the Lulu Money Services.
    4. Lulu Exchange abides to the requirements under Anti-Money Laundering and Counter-Terrorism Financing regulations currently in force. In meeting these requirements, we would provide details of your Transactions to the regulatory authorities as per their guidelines. For this purpose and the business requirements of Lulu Exchange, you agree to provide true, accurate, complete and current information and documents to Lulu Exchange. You shall indemnify Lulu Exchange for any loss caused to Lulu Exchange due to your provision of such untrue, inaccurate, incomplete or not current information and Lulu Exchange will not be responsible for any damages, losses or claims made against them
    5. Other Services. Other products & services made available from time to time in the Lulu Money may be accessed by user based on subscription
    6. You accept that there are risks when using internet as a reliable means of communication and should You decide to communicate and use any of Lulu Money Services through Lulu Money, You should do that entirely at Your own risk and without any liability from Lulu Exchange
    7. The accuracy and correctness of all information and details transmitted through Lulu Exchange’s services are the responsibility of You and You accept that all Transactions and Instructions requested will be processed without the need of any further reference, written notice or verification from Lulu Exchange’s side
    8. Once You submit and confirm an Instruction or a Transaction, Lulu Exchange shall be under no obligation to accept any amendment or cancellation afterwards
    9. You can add a beneficiary for Transactions or payment through the Lulu Money’s services and You accept that Lulu Exchange will not be liable for any delay or non-payment if it was caused by an error on the details of the beneficiary or failure to identify the beneficiary or delay or failure to act by the receiving party
    10. Lulu Exchange does not represent or warrant that the Lulu Money will be (a) available to meet the requirements; (b) uninterrupted and no delays; (c) free from failures, errors or omissions or loss of transmitted information; or (d) free from viruses or other contaminating or destructive properties that can damage Your phone operating system.
    11. You accept that Lulu Exchange will not be liable to You or any other person for any negligence, breach, misrepresentation, claim, delay, expenses, damages or any other liability including legal costs, any loss however caused and irrespective of whether any claim is based on law of torts, the loss of profit, business revenue, investment, goodwill, interruption of business or anticipated savings or loss of data which arises from:
        1. Lulu Exchange acting or failing to act upon any of Your Instructions
        2. Any error contained in the information You have provided through Lulu Money Services
        3. Access or use of Lulu Money Services in the manner or purpose not authorized by Lulu Exchange or from Your part
        4. Malfunction or breakdown of access to Lulu Money Services; and
        5. Any events outside Lulu Exchange’s control
    12. You agree to treat access rights; documentation and any information related to Your Lulu Money Services strictly private and Confidential and You shall not copy or reproduce them in any form either in whole or in part.
    13. Alerts. If You subscribe, Lulu Exchange will provide You with alerts or confirmation to Your nominated contact number or e-mail address every time Transaction is performed using the Lulu Money services
    14. Fees and Charges. You accept that Lulu Exchange may impose charges on the Lulu Money services and if applicable, Lulu Exchange will deduct the charges from Your Account or may charge additionally. If You use a Credit Card to make money transfer Transaction, You accept that it will be subject to cash advance fees except if it pertains to payments to utility companies
    15. In no event, Lulu Exchange or its contractors, agents, licensors, partners or suppliers will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement or the T&Cs; (ii) the Lulu Exchange Services, Lulu Money or any reference site/app/platform/service; or (iv) Your use or inability to use the Lulu Exchange Services, Lulu Money (including any and all materials) or any reference sites/app/platform/service, even if Lulu Exchange or a Lulu Exchange authorized representative has been advised of the possibility of such damages You acknowledge and agree that Lulu Exchange has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and Lulu Exchange, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and Lulu Exchange. Lulu Exchange would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, Lulu Exchange’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

You agree to indemnify, save, and hold Lulu Exchange, its affiliates, contractors, sub-contractors, employees, officers, principals, directors, agents, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the Lulu Money; (ii) any violation by You of this Agreement; or (iii) any breach of the representations, warranties, and covenants made by You herein. Lulu Exchange reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Lulu Exchange, including rights to settle, and You agree to cooperate with Lulu Exchange’s defense and settlement of these claims. Lulu Exchange will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement

The debit/credit card details provided by You for use of the aforesaid Lulu Money Service(s) must be correct and accurate and that You shall not use a debit/ credit card, that is not lawfully owned or the use of which is not authorized by the lawful owner thereof. You further agree and undertake to provide correct and valid debit/credit card details

You warrant, agree and confirm that when You initiate a payment Transaction and/or issue an online payment Instruction and provide your card /bank details:

    1. The user is fully and lawfully entitled to use such credit/debit card, bank account for such Transactions
    2. The user is responsible to ensure that the card/ bank account details provided by him/ her are accurate
    3. The user is authorizing debit of the nominated card/ bank account for the payment of fees selected by such user along with the applicable Fees
    4. The user is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee

The service is provided in order to facilitate access to view and pay Fees online. Lulu Exchange or the Payment Gateway do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway. By accepting/ agreeing to these T&C’s, the user expressly agrees that his/ her use of the aforesaid online payment service is entirely at own risk and responsibility of the User

Once the user has registered and paid the fee through online Payment Gateway, He/She will not be able to cancel the Transaction in any circumstances, however, payment refund to the user can be considered only under the following refund policy

Refund Policy for Payment Gateway Payments

Refund for Charge Back Transaction: In the event there is any claim for/of charge back by the user for any reason whatsoever, such user shall immediately approach Lulu Exchange with his/ her claim details and claim refund from Lulu Exchange alone. Such refund (if any) shall be effected only by Lulu Exchange via Payment Gateway or any other means as Lulu Exchange deems appropriate. No claims for refund/ charge back shall be made by any User to the payment service provider(s) and in the event such claim is made it shall not be entertained

Refund for fraudulent/duplicate transaction(s): The user shall directly contact Lulu Exchange for any fraudulent Transactions on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Lulu Exchange alone in line with their policies and rules

To the fullest extent permissible pursuant to applicable law, Lulu Exchange and its third-party partners, licensors and suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from Lulu Exchange or through the Lulu Money will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “Lulu Exchange” includes Lulu Exchange’s officers, directors, employees, shareholders, agents, licensors, contractors, subcontractors and affiliates. You acknowledge that Lulu Exchange is a facilitator of money remittance services and is not liable for any third party (banks etc.) obligations due to fluctuation in currency exchange rates, delay in remittance to Beneficiary bank account and all other instances, whether to any such banks’ account holder or otherwise. You expressly agree that use of the Lulu Money is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Lulu Money or on the Internet generally. Lulu Exchange does not warrant that the Lulu Money will be uninterrupted or error-free or that defects in the site will be corrected. The Lulu Money and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “AS IS”, “AS AVAILABLE” and “WITH ALL FAULTS” basis and without warranties or representations of any kind either express or implied. Lulu Exchange, and its third-party suppliers, licensors, and partners do not warrant that the data, Lulu Exchange software, functions, or any other information offered on or through the Lulu Money or any reference sites/s/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. LULU EXCHANGE AND ITS THIRD-PARTY SUPPLIERS, LICENSORS, AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE LULU MONEY OR ANY REFERENCE SITES/PLATFORMS/APPS/SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU UNDERSTAND AND AGREE THAT YOUR USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN INFORMATION, MATERIALS, OR DATA THROUGH THE LULU MONEY OR ANY REFERENCE SITES/PLATFORMS/APPS/SERVICES AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM AND MOBILE DEVICE OR ANY OTHER EQUIPMENT) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT. IN NO EVENT WILL LULU EXCHANGE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE LULU MONEY

    1. You will be given the Security Tools which You should be safeguarded at all times. The Security Tools are considered Your identification and authentication when access to Lulu Money services is made. Once completely and successfully entered, You agree that any Instruction(s) received or Transactions processed shall be deemed to have been authorized and to have originated from You without the need to obtain any further written or other confirmation even if those Instructions are not authorized by You or performed by another person
    2. You agrees that any person who uses the Security Tools to access his Account through the LuLu’s services will be given access and LuLu is not obliged to further check the identity of such person or the validity of any Transactions made on his behalf.
    3. You should immediately notify LuLu in case the Customer’s mobile device is lost, stolen or damaged.
    4. From time to time, LuLu will require the Customer to change his/her MPIN &/or Password for security purpose. You’s MPIN &/or     Password may be re-activated and if LuLu allows, the Customer is given additional five (5) attempts to log-in.
    5. In case the Customer requests for a new MPIN/ Password, LuLu will respond only after upon completion of the authentication process.     In case LuLu approves the Customer’s request, LuLu will reset and issue a new MPIN/ Password which LuLu will deliver to the Customer’s registered mobile.
    6. In the event of any misuse, the Customer accepts that LuLu have the right to disable the access to Lulu Exchange’s services.

At LuLu International Exchange, we take your privacy and data security very seriously. We protect and secure your financial and personal data using proven technologies. Certified and accredited by third party privacy organizations, LuLu International Exchange is regulated by the U.A.E government agencies.

  1. 24/7 Built-in Transaction Monitoring Protection: We continually monitor our platform to protect our customers from fraudulent activity and unusual transactions. For the safety and security of your account, we may occasionally place a temporary hold or block a transfer until we can validate the activity. This is not done to intentionally slow down a transfer but to ensure the swift and accurate transfer of funds from your account to your intended recipient. When these transaction holds do occur, we will always attempt to contact you via email and phone for an additional security clearance and verification, particularly when your transaction is large or out of pattern.
  2. Regulated: Lulu Exchange is fully regulated and registered as a certified money transmitter and operates across UAE, Oman, Kuwait, Bahrain, Qatar, India, Philippines, Hong Kong, Malaysia, and Singapore
  3. World-Class Compliance: We use a sophisticated, multi-point technique to ensure all transactions are subject to the appropriate levels of 'Know Your Customer' and other regulatory checks.

You expressly and impliedly provide Your free and unconditional consent for the following: (a) for transferring Lulu Exchange’s rights and obligations under this Agreement and the T&Cs in favour of any affiliate or third party; (b) for using the Lulu Money and availing the Lulu Exchange Services by You subject to any specific terms and conditions imposed by any affiliate of Lulu Exchange; (c) for receiving communications, notices and information from any Lulu Exchange or any affiliate of Lulu Exchange; (d) for sharing of business information (including data analytics and any information relating to You or the services being availed by You) between Lulu Exchange and any affiliate, insofar as such sharing of business information is necessary or required for the following limited purposes: (i) provision of better services to Lulu Exchange’s customers (including You); (ii) provision of better services by Lulu Exchange’s vendors; (iii) to prevent any breach of a binding agreement between Lulu Exchange and any affiliate, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by Lulu Exchange or by any affiliate of Lulu Exchange; or (v) for preventing fraud and money laundering and for enhancement of risk mitigation systems and processes in relation to the activities of Lulu Exchange or any affiliate; or (vi) Lulu Exchange retaining any and all information relating to You till such time as may be required under applicable laws or internal policies. Lulu Exchange’s privacy policy applies to use of the Lulu Money, and its terms are made a part of these T&Cs by this reference. Additionally, by using the Lulu Money, You acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information You send to the Lulu Money may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted

The Lulu Money Services and the Lulu Money are owned and operated by Lulu Exchange. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Lulu Money provided by Lulu Exchange (hereafter Materials) are protected by the Federal Law No. (7) of the Year 2002, Concerning Copyrights and Neighboring Rights, patent (Federal Law No. 31 of 2006), trade dress, and trademark laws (Federal Law No. 37 of 1992 on Trademarks (as amended by Law No. 19 of 2000 and Law No. 8 of 2002)), international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and Lulu Exchange, all Materials, trademarks, service marks, and trade names contained on the Lulu Money are the property of Lulu Exchange and/or third-party licensors or suppliers. You agree not to remove, obscure, or alter Lulu Exchange or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Lulu Money. Except as expressly authorized by Lulu Exchange, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. Lulu Exchange reserves all rights not expressly granted in this Agreement. If You have comments regarding the Lulu Money or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to Lulu Exchange, and shall assign to Lulu Exchange, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights

    1. Lulu Exchange’s records maintained through the mobile network or otherwise, unless proven to be wrong, shall be accepted as conclusive and legally binding evidence of Your Transactions using the Lulu Exchange’s services.
    2. You shall be responsible to ensure strict adherence to the security guidelines for the use of Lulu Exchange’s services. This includes ensuring that any other security alerts that are posted on Lulu Exchange’s Website and/or Lulu Exchange advised to You through e-mail are observed and complied at all times
    3. You may request to terminate the access to LuLu’s services at any time by giving LuLu a prior written notice of three (3) Business Days.
    4. Lulu Exchange may from time to time and at its sole discretion with prior notice to You, change and amend any of these (Terms and Conditions). The changes will apply on the (effective date) specified in the notice
    5. These (Terms and Conditions) shall be construed in accordance with the laws of United Arab Emirates and the rules, regulations and directives of the Central Bank of United Arab Emirates. In the event of any dispute arising as a result of the breach of the T&C, the courts of Abu Dhabi shall have jurisdiction, provided that Lulu Exchange may, if it deems appropriate, initiate proceedings in any other jurisdiction
    6. If any of the terms of this T&C’s is found by a Court or any other competent authorities to be void or unenforceable, such term(s) shall be deemed to be deleted from this T&C’s and the remaining terms of this T&C’s shall continue in full force and effect
    7. The T&C’s are made in bi-lingual Arabic and English texts however, if there is any contradiction between the Arabic and English text, the English text shall prevail

By applying for and using the Lulu Money Services, You acknowledge and accepts these T&C’s and any supplementary terms and conditions that may from time to time be in force.